I can't access my dashboard -- what should I do?Updated 2 months ago

Most login issues come down to one thing: the wrong email. Here's how to get back in.

1. Head to our website and tap the Login button (or person icon on mobile).
2. Enter the email address you used when you placed your first order.
3. Check your inbox -- or your spam folder -- for a one-time code. Enter it to log in.

Code not arriving?

• The code expires after 10 minutes. If it's timed out, go back and request a new one.
• Make sure you're checking the right inbox. Search for a past Eureka order confirmation if you're not sure which email you used.
• SMS codes are available in Australia. If you'd prefer a text, select that option on the login screen.

Still not working?

Try switching out of private or incognito browsing -- this can block login on some devices.

If none of that helps, email us at [email protected] with a screenshot of what you're seeing and we'll get it sorted.