Manage My Autoship Subscription
How do I log in to my account?
Logging in to your account. Log in using the Login button at the top of our website, or the person icon if you're on mobile. Enter the email address you used to place your order. We'll send you a one-time code -- by email or SMS -- to sign in. No pas
I can't access my dashboard -- what should I do?
Most login issues come down to one thing: the wrong email. Here's how to get back in. Code not arriving?. Still not working?. Try switching out of private or incognito browsing -- this can block login on some devices. If none of that helps, email us
What happens if my payment fails?
Don't stress -- our system will keep trying before anything changes to your subscription. You'll get an SMS straight away. If payment is still unsuccessful after a few attempts, we'll follow up by email. If you know your card needs updating, the fast
How do I update my payment details?
You can update your card directly in your account -- no need to contact us. Your details are stored securely by Shopify -- we never see your full card number. If you run into an error, try logging out and back in, then repeat the steps to generate a
How do I change my recipe?
Ready to mix things up? You can swap your recipe any time before your next order is processed. Hot tip: You can also change your bag size without swapping recipes. In the Products section, use the dropdown next to your current recipe to switch varian
How do I change my product size?
Need more or scaling back? Easy -- you can update your bag size any time before your next order is processed. Not sure which size is right for your pup? We're happy to help. Still need help? Email us at [email protected]
How do I add something to my next order?
Want to throw in some treats or extras? You can add products as a one-time addition to your next order, or as an ongoing subscription. It'll be included in your next delivery. Not sure what to add? We're always happy to help with recommendations. Sti
How do I change my delivery frequency?
Need deliveries more often or want to space them out? You can adjust your frequency any time before your next order is processed. Not sure what frequency works best for your pup? We're happy to help figure it out. Still need help? Email us at hello@e
How do I merge my subscriptions?
Got more than one subscription? You can combine them so everything ships together in one delivery. Still need help? Email us at [email protected]
I've created a duplicate subscription. What should I do?
It happens. Here's how to cancel the one you don't need. Not sure which one to keep? Email us at [email protected] and we'll sort it out.
How do I pause my subscription?
Need a break? You can pause your subscription any time before your next order is processed. Your subscription won't be charged while paused. You can unpause any time by clicking Unpause. Still need help? Email us at [email protected]
How do I cancel my subscription?
We'd love to help you find a better fit before you go -- whether that's a different recipe, a smaller bag, or a longer gap between deliveries. Email us at [email protected] and we'll see what we can do. If you'd still like to cancel, you can do it y
I accidentally signed up for a subscription. What should I do?
No stress. If your order hasn't processed yet, you can cancel it yourself. If your order has already been processed or shipped, email us at [email protected] as soon as possible and we'll do our best to help.
How do I skip my next order?
Going away or just well stocked? You can skip your next delivery any time before it's processed. Did you know? Instead of skipping, you can gift your next order to a friend. When you click Skip, you'll see the option to send that delivery to someone
Can I still get my delivery if I'm moving or going away?
Yes -- your subscription runs as scheduled no matter what. You just need to update your details before your order is processed. Changing your delivery address?. Going away for the holidays?. Instead of updating your address, you can gift that one ord
Can I swap between different Eureka recipes?
Absolutely -- mixing up proteins is a great way to keep things interesting for your pup. You can swap your recipe any time before your next order is processed. Not sure which recipe to try next? We're happy to help find the right fit. Still need help