What happens if my payment fails?Updated 2 months ago

Don't stress -- our system will keep trying before anything changes to your subscription.

You'll get an SMS straight away. If payment is still unsuccessful after a few attempts, we'll follow up by email.

If you know your card needs updating, the fastest thing to do is jump in and fix it:

1. Log in to your account and open your subscription.
2. Scroll to the Billing section and tap Edit to update your card.
3. Tap Get Now to process your order immediately.

Please note: your order won't be dispatched until payment is resolved.

If your subscription cancels after multiple failed attempts, you can reactivate it yourself from your account dashboard.

Still need help? Email us at [email protected]