What if my dog won't eat or doesn't like or suit a Eureka recipe?Updated a month ago

We’re sorry to hear that your pup isn’t loving their food - every dog is different, and sometimes it takes a little trial and error to find the perfect match. The good news is we’re here to help.

We offer a range of recipes that may be better suited to your dog’s taste or tummy. And with our 100% Money Back Guarantee, you can shop with confidence.

If you contact us within 14 days of receiving your order, we can either:

• Replace your bag with a different recipe, or

• Provide a refund

To be eligible, your bag must have more than 50% of the food remaining, and the guarantee currently applies to Air Dried Food orders only.

To get started, simply email us at [email protected] with:

• The recipe name

• The batch/expiry date

• Your preferred outcome (replacement, refund, or samples to try)

We’ll guide you through the next steps and make the process as easy as possible. We may also be able to send sample packs of other recipes to help you find the right fit.

Your pup’s happiness (and health) means everything to us 💛