Yes, we do. You can purchase our Taste Tester Sample Pack for just $6, including shipping.

Yes, we do. You can purchase our Taste Tester Sample Pack for just $6, including shipping.It&#x2019;s a great way to let your pup try Eureka before committing to a full-size bag. You&#x2019;ll find it available on our website <a href="https://eurekapet.co/products/natural-dog-food-sample" target="_blank" rel="noopener noreferrer">here</a>.

Do you offer sample packs?

Just $6 flat rate, shipped Australia-wide - less than the cost of the samples, shipping and handling combined.

<article tabindex="-1" dir="auto" data-turn-id="request-699bc609-d2f8-8322-bf62-fa76898b57ef-40" data-testid="conversation-turn-156" data-scroll-anchor="true" data-turn="assistant" id="isPasted"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="4bbdd070-8a8e-4ca0-be8d-ca5ee46e64ea" dir="auto" data-message-model-slug="gpt-5-2"><div tabindex="-1" id="isPasted"><div data-message-author-role="assistant" data-message-id="4bbdd070-8a8e-4ca0-be8d-ca5ee46e64ea" dir="auto" data-message-model-slug="gpt-5-2">Just $6 flat rate, shipped Australia-wide - less than the cost of the samples, shipping and handling combined.</div></div>We know some pups can have a picky palate, which is exactly why we created our Taste Tester Pack.Let your dog sample all three of our drool-worthy, air-dried recipes before committing to a full-size bag. It&#x2019;s the perfect way to make sure Eureka gets the tail-wagging seal of approval. </div></div></article><div data-edge="true"> </div>

How much do the taste testers cost?

Eureka's products are currently sold exclusively online, although we have a few boutique retailers & vet clinics that stock our products.

Eureka&apos;s products are currently sold exclusively online. We currently have a few boutique retailers &amp; vet clinics that stock our products. However, our full range is available online only. If you&apos;re interested in trying our food, we &#xA0;offer samples and it is advisable to get some before making a full purchase. Click <a href="https://eurekapet.co/products/free-sample" rel="noopener noreferrer" target="_blank">here</a> to get a set of our Taste Testers!

Are Eureka pet products available in store or online only?

We’re sorry to hear that your pup isn’t loving their food - every dog is different, and sometimes it takes a little trial and error to find the perfect match. The good news is we’re here to help...

We&#x2019;re sorry to hear that your pup isn&#x2019;t loving their food - every dog is different, and sometimes it takes a little trial and error to find the perfect match. The good news is we&#x2019;re here to help.We offer a range of recipes that may be better suited to your dog&#x2019;s taste or tummy. And with our 100% Money Back Guarantee, you can shop with confidence.If you contact us within 14 days of receiving your order, we can either:<ul data-start="591" data-end="666"><li data-start="591" data-end="643">Replace your bag with a different recipe, or</li><li data-start="644" data-end="666">Provide a refund</li></ul>To be eligible, your bag must have more than 50% of the food remaining, and the guarantee currently applies to Air Dried Food orders only.To get started, simply email us at <a data-start="853" data-end="871" rel="noopener">hello@eurekapet.co</a> with:<ul data-start="880" data-end="991"><li data-start="880" data-end="899">The recipe name</li><li data-start="900" data-end="925">The batch/expiry date</li><li data-start="926" data-end="991">Your preferred outcome (replacement, refund, or samples to try)</li></ul>We&#x2019;ll guide you through the next steps and make the process as easy as possible. We may also be able to send sample packs of other recipes to help you find the right fit.Your pup&#x2019;s happiness (and health) means everything to us &#x1F49B;

What if my dog won't eat or doesn't like or suit a Eureka recipe?

You can purchase a single item without subscribing by selecting the 'one-time order' option on our website before adding the product to your cart.

You can purchase a single item without subscribing by selecting the &apos;one-time order&apos; option on our website before adding the product to your cart. If you have a promotional code, please note that some codes are exclusive to subscriptions, but might have alternatives available for one-time purchases.

Can I purchase a single item without subscribing?

Eureka is exclusively available online, with a small number of boutique retailers and veterinary clinics stocking select products.

Eureka is exclusively available online, with a small number of boutique retailers and veterinary clinics stocking select products. For our full range, we recommend shopping directly through our website.Curious to try before committing? We offer a Taste Tester Pack - click <a href="https://eurekapet.co/products/natural-dog-food-sample" target="_blank" rel="noopener noreferrer">here&#xA0;</a>to order yours.&#xA0;

Is Eureka available in store or online only?

Our subscription is flexible and designed to make feeding your dog easy. Once you subscribe, you can make changes any time in your Account Dashboard.

Our subscription is flexible and designed to make feeding your dog easy.Once you subscribe, you can view all upcoming orders in your Account Dashboard and make changes any time before your next order is processed. You can adjust products, quantities, delivery dates or frequency to suit your needs.Your subscription is recurring from the day you sign up and follows the delivery frequency you selected (e.g., every 6 weeks).Before each renewal, we&#x2019;ll send you a reminder email at least 24 hours before your next charge. Once payment is processed, your order will be packed and dispatched within 1 business day.Running low? You can click the &#x201C;Order Now&#x201D; button in your dashboard at any time to send your next order early.If you&#x2019;re unsure about your next charge or shipment, just reach out to our team and we&#x2019;ll be happy to help.Please allow extra time for delivery if you live in regional or remote areas.

How does the Eureka subscription work?

Send us a message.
Have a quick question? Leave us a note and we’ll follow up by email during business hours.

Have a question? We’re here to help.

Reach out about products, orders, or anything else - we’ll respond as quickly as we can.

Eureka Help Centre

Buying and Trying Eureka

Is Eureka food a complete meal or just a topper?

How do I transition my pup onto Eureka?

How do I serve Eureka meals?

Can I mix Eureka with other food?

Getting Started

What’s so good about “air-dried” dog food?

What makes Eureka a more sustainable dog food?

Does your air-dried food include a kill step, and is it safe?

Can Eureka recipes be considered raw?

How do you ensure your wild game is ethically sourced?

What does Eureka look/feel like (texture & size)?

How long does a bag of Eureka stay fresh?

What sizes are available?

Our Food & How It's Made

How much should I feed my dog?

My dog still seems hungry - is this normal?

My dog has been pooping less on Eureka - is this normal?

What if my dog has a sensitive tummy?

Is Eureka suitable for puppies?

Is Eureka suitable for senior dogs?

Can I feed Eureka to a dog with dental issues?

Are your chew treats suitable for a dog with limited teeth?

Are added supplements needed when feeding my dog a Eureka diet?

Can I give supplements every day?

Can I give more than one supplement?

What are the dimensions of the Eureka Storage Bin?

Is your food suitable for dogs with kidney disease?

Is your food suitable for dogs with pancreatitis?

Feeding, Health & Special Diets

Is your food human-grade?

What is the copper content in your recipes?

What ingredients are used in Eureka recipes?

Where are Eureka’s ingredients sourced from?

Are there any additives or artificial ingredients in Eureka?

Are Eureka recipes formulated by a nutritionist?

What does “complete and balanced” mean?

What kind of grains and nutrients are used in Eureka recipes?

Why is Eureka’s carbohydrate content low?

What is the nutritional analysis of Eureka recipes?

What is in your Marinade & Spice Mix?

Do you add a vitamin and mineral mix to your recipes?

Why is your food higher in fat than some other dog foods?

I found a dark fibre in the food - what is it?

Ingredients & Nutrition

What is the Money Back Guarantee?

Can I request a refund outside the Money Back Guarantee?

When will I receive my refund?

Money Back Guarantee & Refunds

How do I log in to my account?

I can't access my dashboard - what should I do?

When I will be charged?

How do I update my subscription payment details?

What happens if my subscription payment fails?

How do I change my recipe or flavour?

How do I change my product size?

How do I add something to my next order?

How do I change my order date?

How do I update my order frequency?

How do I skip my upcoming order?

How do I merge multiple subscriptions?

I created a duplicate subscription. What should I do?

Can I still have my subscription delivered if I’m moving or going on holiday?

Can I swap between different Eureka recipes?

How do I pause my subscription or put it on hold?

How do I cancel my subscription?

What should I do if I accidentally signed up for a subscription I do not want?

Manage My Subscription

Where do you deliver?

How long does delivery take?

Can I cancel or reschedule a delivery?

How do I track my order?

Do you charge for delivery?

Can I bring Eureka on holiday?

Will I be notified about my next delivery?

What should I do if my order address is incorrect?

Do you deliver to PO Boxes or Parcel Lockers?

How can I ensure that my order is processed on time?

How can I resolve urgent delivery issues related to my order?

Can I change my order before it ships?

I received the wrong item - what should I do?

What do I do if my order shows as delivered but hasn’t arrived?

My parcel is lost - what happens next?

An item is missing from my order - what should I do?

My order arrived damaged - what should I do?

Can I cancel or reschedule my order before it ships?

Can I reschedule a delivery?

Can I update my address after placing an order?

My order is delayed - what should I do?

Orders & Delivery

Do you have a referral program?

Do you offer wholesale?

Do you have an ambassador or breeder program?

My discount code isn't working. What should I do?

How do discount codes work?

Free Treats for Life, Subscription Perk!

Easter Spend & Save Promo

Deals, Programs & Partnerships