Orders & Delivery
Where do you deliver?
We deliver Australia wide, including most regional and remote areas.
How long does delivery take?
We aim to ship as fast as we can! Once you've paid, we pack, process and ship within 1 business day.
Can I cancel or reschedule a delivery?
Yes, of course! However, once a delivery is live (i.e. your order has shipped and tracking has been shared) it cannot be re-routed.
How do I track my order?
Once your order has been packed and shipped, you’ll receive a shipping confirmation email with your tracking link.
Do you charge for delivery?
We offer free standard shipping Australia wide on all orders over $59. For orders under $59, delivery costs vary depending on Standard or Express shipping.
Can I bring Eureka on holiday?
For sure! One of the biggest benefits of Eureka being air-dried is that it's super travel friendly.
Will I be notified about my next delivery?
Yes! We’ll keep you informed every step of the way.
What should I do if my order address is incorrect?
If you notice that the address on your order is incorrect, please contact us as soon as possible to update it.
Do you deliver to PO Boxes or Parcel Lockers?
Yes, we can deliver to PO Boxes and Parcel Lockers Australia wide. If you’re unsure which delivery option is best for your address, our team is always happy to help.
How can I ensure that my order is processed on time?
If you'd like your order delivered on a specific date or are concerned about timing, you can push an order through right away using the "Order Now" button on your Dashboard.
How can I resolve urgent delivery issues related to my order?
If you encounter any delivery issues with your order, kindly reach out to us and we will investigate this with our respective courier partners directly.
Can I change my order before it ships?
Yes! You can make changes to your order any time before it’s processed. We’ll send you an email 48 hours before your order is processed, giving you a reminder.
I received the wrong item - what should I do?
Oops! That wasn’t our intention. While it’s rare, mistakes can occasionally happen during packing. Please reach out to us with your order number and a photo of the item you received.
What do I do if my order shows as delivered but hasn’t arrived?
Please email us with your full delivery address so we can confirm the details on our end. We’ll contact the courier to request proof of delivery.
My parcel is lost - what happens next?
If your parcel is confirmed as lost in transit, please contact us as soon as possible.
An item is missing from my order - what should I do?
Oh no, that’s not what we want for you. We do our best to make sure every order is carefully packed in our warehouse, but occasionally mistakes can happen. If something is missing from your order, please reach out to us with your order number and the
My order arrived damaged - what should I do?
We’re sorry to hear that. We take care in packing every order, but occasionally parcels can be damaged in transit. If your order has arrived damaged, please reach out to us/
Can I cancel or reschedule my order before it ships?
Yes. You can cancel or reschedule your order any time before it’s processed.
Can I reschedule a delivery?
Yes! You can reschedule your delivery at any time before your order is processed.
Can I update my address after placing an order?
If you notice your shipping address is incorrect, you can update it in your account settings any time before your order is processed.
My order is delayed - what should I do?
If your parcel appears delayed or stuck in transit, please reach out to us as soon as possible.